WARNING: THIS PRODUCT CONTAINS NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL.
eNicotine eNicotine
Shipping Policy

Shipping Policy

We work hard to process orders quickly and ship with reliable U.S. carriers. Please review the details below for timelines, tracking, and age-verification requirements.

Order Processing Times

  • Processing speed: Orders placed on business days are typically processed the same day or within 1 business day.
  • Cut-off times: Orders submitted after our daily cut-off may begin processing the next business day.
  • Weekends & holidays: Orders placed on weekends/holidays begin processing the next business day.

Note: Processing time is separate from carrier transit time.

U.S. Shipping & Carriers

We ship to eligible U.S. addresses via trusted carriers. Available options and rates are shown at checkout based on destination, cart contents, and weight.

  • Service options: Economy, Standard, and Expedited (where available).
  • Transit estimates: Economy 3-7 business days; Standard 2-5; Expedited 1-3. Estimates vary by carrier and destination.
  • Tracking: A tracking number is emailed once your order ships.

Adult Age Verification

Orders may require adult age verification at checkout and/or upon delivery, per applicable laws and carrier policies. Please ensure your name and address match your ID to avoid delays.

Shipping Restrictions

  • Some products or flavors may be restricted by state or local regulations.
  • We do not ship to P.O. Boxes or certain addresses if a carrier requires adult signature at delivery.
  • Orders that do not meet legal or carrier requirements may be canceled and refunded.

Address Accuracy & Changes

  • Please double-check your shipping address before placing the order.
  • We cannot guarantee changes once an order is submitted; if possible, contact us immediately.
  • Carrier re-routing requests are not always available and may incur additional fees.

Tracking Updates & Delivery

  • Tracking details are emailed shortly after your package departs our facility.
  • Allow up to 24 hours for the carrier to register the first tracking scan.
  • If tracking shows “Delivered” but you can’t locate the package, please check with household members and neighbors, then contact the carrier. If you still need help, reach out to us.

Lost, Delayed, or Damaged Shipments

  • Delayed: Weather and operational issues can affect timelines. We appreciate your patience while the carrier resolves delays.
  • Lost: If tracking does not update for several business days, contact us so we can start a trace with the carrier.
  • Damaged: Keep the original packaging and take photos of the damage; contact us for assistance.

Undeliverable, Refused, or Unclaimed Packages

  • Packages returned as undeliverable, refused at delivery, or unclaimed may be subject to return shipping and restocking fees.
  • We will contact you with next steps when a package returns to our facility.

Split Shipments & Back-Orders

  • To avoid delays, we may ship in-stock items first and back-ordered items later at our discretion.
  • If an item becomes unavailable, we may offer a comparable substitution or store credit consistent with our Returns & Exchanges policy.

Shipping Fees

  • Shipping costs are calculated at checkout. Promotional free-shipping thresholds may apply to eligible carts.
  • Shipping fees are generally non-refundable once an order has shipped.

Questions?

Our team is here to help with shipping questions, tracking issues, or delivery concerns.