WARNING: THIS PRODUCT CONTAINS NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL.
eNicotine eNicotine
Returns + Exchanges

Returns & Exchanges

We want you to be completely satisfied with your purchase. Please review our return and exchange policies below before submitting a request.

7-Day No-Questions-Asked Return Policy

If you are not fully satisfied with your order, you may request a return within 7 days of delivery. No questions asked. To qualify:

  • You must contact us for return authorization and instructions before shipping your items back.
  • The 7-day window begins the day your order is marked as delivered by the carrier.
  • Products must be returned in original condition and packaging where applicable.

Once approved and received, we will process your return promptly.

15-Day Defective Product Exchanges

Non-working or defective items may be exchanged within 15 days of delivery. Please note:

  • Exchanges apply only to items that do not function as intended.
  • If the same product is unavailable, we reserve the right to substitute with an equivalent item or issue store credit at our discretion.
  • Proof of issue (such as a photo or description) may be required before approval.

How to Start a Return or Exchange

  1. Visit our Customer Service page and select Returns & Exchanges as your subject.
  2. Provide your order number and details about the item(s) you'd like to return or exchange.
  3. Wait for our confirmation email with return instructions, including the return address.

Please do not ship products back without prior approval, as we cannot guarantee processing without an authorization number.

Important Notes

  • Returns or exchanges requested outside of the policy window cannot be accepted.
  • Shipping fees are generally non-refundable unless the return is due to our error.
  • Refunds are issued to the original payment method or as store credit depending on the situation.

Our Commitment

At eNicotine.com, we aim to make returns and exchanges simple and stress-free. With our straightforward policies, you can shop confidently knowing that your order is backed by clear customer service support.